When the recipient is not there to receive the package, the delivery person leaves a piece of paper to notify the customer. You can then call customer service to provide details on receipt, such as leaving the package in the yard or providing an alternative address. If you are ever unable to receive the shipment, you can come and collect your package from our warehouses.

When you track your shipments with our online service, you automatically get proof of delivery when your package arrives.

To obtain an estimate of the delivery time, you can use our online services, even when you do not have a web profile, or contact our customer service.

We accept all types of packages, from envelopes to boxes and pallets, display equipment, parts for stationary machinery, etc.

Our service is available 24 hours a day, 7 days a week, even on statutory holidays. On the other hand, for invoicing, request or administrative information, our office hours are Monday to Friday between 8 a.m. – 6 p.m.

If you make a pickup request via our website before 8:00 p.m., it will automatically be in the driver’s route the next day.

When you make a pickup and return request, the Colis Express Montreal driver will come to the requested address the next working day with the labels corresponding to the number of packages requested.

It is possible to change a shipment until the package is picked up by the driver.

Apply for the desired position, while specifying the city and the branch where you would like to work. To send us your C.V go to our Career section on our website.

Colis Express Montreal does not carry any perishable food. However, it is possible to transport non-perishable food. In addition, our trucks are heated in winter to prevent freezing